SERVICE AGREEMENTS
Contents
blueAPACHE’s Service Agreements (SA) sets out our standard terms which apply to the supply of our services and the use of those services by you. This comprises:
- General Terms and Conditions;
- Relevant Service Descriptions;
- Relevant Policies; and
- Any special terms we agree with you.
Under the Telecommunications Act 1997 (Cth), we and you are required to comply with the terms of the SA unless we agree otherwise.
Agreements
General Terms and Conditions
The Service Agreement contains General Terms and Conditions that form the basis of the supply and use of our services. These apply to all service descriptions, terms and conditions of sale and policies.
Service Descriptions
The schedules below outline our service descriptions.
- Schedule 1 – Professional Services
- Schedule 2 – emPOWER Managed Services
- Schedule 3 – emPOWER Cloud Services (IaaS)
- Schedule 4 – emPOWER IT Continuity Services (DRaaS)
- Schedule 5 – emPOWER Network Services
- Schedule 6 – emPOWER Voice Carriage Services
- Schedule 7 – emPOWER Unified Communications
- Schedule 9 – emPOWER Co-location Services
- Schedule 10 – Software Licensing and Subscriptions
- Schedule 11 – Hardware and Ancillary Service
Terms and Conditions of Sale
All sales orders placed with blueAPACHE are subject to the following Terms and Conditions of Sale.
Policies
Policies that are referred to in the Standard Form of Agreement including our Acceptable Use and Credit Management Policies.
Updates
These Service Agreements were last updated on 17th June 2024 (Version 3.5). All contracts signed on and after this date are bound by these agreements.
For previous versions of our standard forms of agreements, please contact your Account Manager.